Information
Need to get in touch with Wi-Fi & Wear? We're here to help! Whether you have a question about your order, a product inquiry, or just want to share some positive feedback, we're ready to assist you. We pride ourselves on providing excellent customer service and look forward to hearing from you.
Here are some common reasons why our customers reach out:
- Order & Shipping Enquiries: Check your order status, delivery timeframe, or tracking number.
- Product Questions Before Purchase: Get clarity on product compatibility, sizing, or warranty information.
- Returns, Exchanges, or Refunds: Initiate a return or exchange, or inquire about our refund policy.
- Gift Help or Recommendations: Get personalized gift ideas.
- Technical Support or Product Use Questions: Get help with setting up or using your products.
- Positive Feedback or Brand Connection: Share your positive experiences and connect with our brand.
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Contact us
Location
1/106 Waimumu Road Massey
Auckland New Zealand
Response Times
We aim to respond to all customer inquiries as quickly as possible. Here's what you can expect:
- Email & Contact Form: 12-24 hours during weekdays, 24 hours during weekends, and 2 business days during public holidays.
- Live Chat & Facebook Messenger: 2-5 minutes during active hours.
- Social Media (Facebook & TikTok): 2-6 hours or the same day.
- Technical or Return Requests: Immediate resolution within 24-48 hours.
- After Hours & Weekend Messages: Auto-reply with further instructions.