Information
Find answers to frequently asked questions about Wi-Fi & Wear's products, services, shipping, and more. We're here to help you shop with confidence and stay connected.
Frequently asked questions
Here you'll find quick answers to common questions we receive at Wi-Fi & Wear. We aim to provide clear, friendly, and helpful information so you can enjoy a seamless shopping experience.
How long does delivery take within NZ?
We ship NZ wide within 1-3 business days—often sooner! Every order includes a tracking number so you can see exactly where your parcel is.
What payment methods do you accept?
We accept trusted providers like PayPal, Afterpay, Laybuy, and major credit cards. Our checkout is fully encrypted and PCI-DSS compliant for your security.
Can I return an item if it doesn't fit or work?
Yes, we offer 30 days return on most items. If it's not the right fit or you've changed your mind, just contact us and we'll sort it quickly.
Will this charger work with my phone?
Check the product description for compatibility details. If you're still unsure, contact us with your phone model, and we'll help you find the right charger.
What sizes do your clothes run in?
Our clothing sizes generally follow standard NZ sizing. Refer to our size chart on each product page for detailed measurements and fit recommendations.
Do you offer international shipping?
Right now, we deliver throughout New Zealand and will deliver globally soon.
Is it safe to shop on your site?
Absolutely! We're a proud NZ-based brand. All orders ship from our verified NZ warehouse, and every purchase is protected by our 100% Secure Checkout guarantee.
How do I start a return?
Contact us with your order number, and we'll guide you through the return process. We aim to make returns as easy as possible.
Are your accessories genuine or third-party?
We source from trusted suppliers in NZ and across the globe who meet our quality standards. Every product is tested by our team before it goes live on the site.
How can I contact you?
Easy! Message us anytime at info@wi-fiwearkiwi.co.nz or FaceBook Messenger. We reply within 12 hours—usually much faster.
Need More Help?
If you couldn't find the answer you were looking for, our friendly team is here to assist you. Contact us today and we'll get back to you as soon as possible.